ALL SALES ARE FINAL.
No refunds are allowed after an order is shipped out. Customers are advised to complete exchange requests within 5 days of receipt in order to qualify for an exchange.
Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit.
All Sales are Final on clearance and sale items. No exchanges or returns will be accepted.
The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued.
If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.
